Governance
We are a Charitable Incorporated Organisation (CIO) as registered with the Charity Commission.
Our Constitution sets out our Key Purpose or Object as being to reduce social exclusion as the extract below from our Constitution describes:
“To promote social inclusion for the public benefit by preventing people in the Midhurst Area from becoming socially excluded, relieving the needs of those people who are socially excluded and assisting them to integrate into society, in particular by:
1. Providing advice and assistance to people who are excluded from society, as well as the development of projects aimed at reducing exclusion.
2. Referring those individuals who are socially excluded to partner organisations.
3. Establishing a Midhurst Community Forum bringing together the multiplicity of charities, local trusts, local authorities, and others all serving the wider Midhurst area so that common issues and concerns can be shared.
For the purpose of this clause ‘socially excluded’ means being excluded from society, or parts of society, as a result of one of more of the following factors: unemployment; financial hardship; youth or old age; ill health (physical or mental); substance abuse or dependency including alcohol and drugs; disability; poor educational or skills attainment; relationship and family breakdown; poor housing (that is housing that does not meet basic habitable standards).
Note: “The Midhurst area” comprises the town of Midhurst and the fifteen rural parishes in the north-west of Chichester district within the County of West Sussex.”
Our values
From the very beginning, the Trustees agreed that the Hub should be a values-driven organisation—one that puts people at the heart of everything we do.
We believe that everyone who comes to us should be treated with dignity, understanding, and respect. We provide support without judgement, act with integrity, and take responsibility for the trust people place in us.
Our approach is guided by five core values:
Kindness
We listen, care, and respond with warmth and understanding.
Humility
We recognise that we do not have all the answers, but we will always work with others to find the right support.
Respect
We value every person’s experiences, choices, and circumstances.
Discretion
We provide a safe and confidential space where people can speak openly about their challenges.
Compassion
We seek to understand what people are going through and offer support that is practical, thoughtful, and personal.
Annual report & Accounts
We are committed to being open, transparent, and accountable in the way we operate.
The Hub’s financial year runs from April to March. We were registered with the Charity Commission in June 2022, and our first Annual Report, including our financial statement for the 2022/23 financial year, was published in July 2023.
We produce Annual Reports and Accounts every year, providing an overview of our activities, achievements, and financial position, so that our supporters, partners, and the wider community can see the difference we are making.
Policies and procedures
The Hub is committed to providing a safe, inclusive, and professional service for everyone who uses our support, works with us, or volunteers with us.
Our Trustees have approved a comprehensive set of policies and procedures to guide our work and ensure we operate responsibly and in line with good practice. Each policy has a named Trustee responsible for oversight, and all policies are reviewed regularly to ensure they remain current and effective.
Our key policies cover:
Health and Safety
Ensuring a safe environment for clients, volunteers, staff, and visitors.
Safeguarding
Protecting children and vulnerable adults and responding appropriately to any concerns.
Equality, Diversity and Inclusion
Ensuring everyone is treated fairly, with dignity and respect.
GDPR and Data Protection
Protecting personal information and ensuring client confidentiality, including appropriate consent processes.
Complaints Procedure
Providing a clear and accessible way for people to raise concerns or provide feedback.
Volunteer Handbook
Supporting our volunteers with clear guidance, expectations, and our confidentiality agreement.
Impact
We are committed to understanding and demonstrating the difference that Midhurst Community Hub makes—for the people we support, our partners, and the wider community.
As a charity, we recognise the importance of showing how our work helps people overcome challenges, access the right support, and feel more connected within their community. We also understand that measuring our impact helps us learn, improve our services, and ensure that we continue to respond to local needs.
We gather feedback and evidence from our work with clients, community partners, and the projects we support, helping us understand both the immediate and longer-term benefits of the Hub.
We draw on recognised approaches to measuring social impact, including guidance from organisations such as NCVO, the National Lottery, and New Philanthropy Capital, to help us evaluate our progress and share our learning.
Through this approach, we aim to be transparent about what we do, celebrate the difference being made, and identify where we can do more to support our community.
